TUI says people who don’t enjoy its river cruises can get full refunds post-holiday

TUI is so confident people will love its new river cruise holidays, it’s offering customers a full refund if they’re not happy with their trip.

TUI River Cruises has launched a new promise; if you aren’t happy with your holiday and the issue can’t be resolved by the onboard team during your cruise, you can get a full refund when you return home.

The holiday giant was due to launch its new river cruises last year but this was pushed back due to the impact of the pandemic.

Currently, the river cruises aren’t set to operate on TUI Skyla until August 2, TUI Maya until August 15, or TUI Isla until November 1.

A view of the exterior of TUI Isla river cruise ship on a sunny day
TUI Isla is one of three new river cruise ships for the brand

This is due to ongoing travel restrictions during the pandemic, which includes the Foreign Office continuing to advise against cruise travel.

The new post-holiday refund offer is part of the brand’s Satisfaction Promise, which includes free amends on existing and new bookings for the summer (between August 2 and October 25). Other perks will include affordable testing.

All passengers who wish to sail on one of its river cruises before October 31, 2021, will need to be fully vaccinated. TUI says that this means having received both doses of one of the approved jabs, with the second dose being a minimum of seven days before departure.

TUI River Cruises Managing Director, Chris Hackney said: “Our ships are looking fantastic and are ready and waiting to whisk our customers away to some of Europe’s big-name cities and hidden gems. We’ve introduced extra measures to allow us to operate safe and enjoyable river cruises, and we know that our customers will have an amazing experience when they sail with us.

“Our adults-only ships have beautifully designed modern interiors, we include up to £120 credit per person to spend on shore experiences and our selection has something for every type of river explorer. Customers can also expect TUI’s trusted service delivered by our friendly and knowledgeable onboard team.

A Superior Cabin on TUI's new river cruise ship Skyla
A Superior Cabin onboard TUI River Cruise ships

“We are so confident people will love sailing with us, if for any reason we do not fulfil our promise to deliver a fantastic holiday with excellent service, and a customer is genuinely not satisfied, we’ll give them their money back.”

Although the Foreign Office continues to advise against cruise ship holidays, an exception has been made for domestic cruises from England. As a result there are a number of cruise lines offering UK sailings this summer including the likes of Royal Caribbean, Disney, P&O Cruises and TUI’s ocean cruise line, Marella Cruises.

As for post-Covid travels? Bookings are rising for once-in-a-lifetime cruises, with Brits opting for longer holidays and itineraries that span far-flung destinations. Some are really splurging too – for example, one cruise costing £54,000 sold out in just one day.

What do you think of TUI’s money back promise? Let us know in the comments below.

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